"Worlds Best Mum" Cooking Spoon

Little Woofers Gifts Return, Exhange Policy

At Little Woofers Gifts, we take pride in creating high-quality custom gifts and engraved wooden serving boards that are tailored to your unique specifications. We want you to be completely satisfied with your purchase, and we strive to provide excellent customer service. However, we understand that there may be occasions when you need to return or exchange an item. This Returns Policy outlines the guidelines and procedures for returns and exchanges.

• Eligibility for Returns and Exchanges:
  • Due to their personalised nature, custom made gifts and personalised items are generally not eligible for returns or exchanges unless they arrive damaged or with errors made on our part.
     
  • Non Personalised Engraved Wooden Serving Boards: These products can be eligible for returns or exchanges within 30 days from the date of delivery, provided they are unused, undamaged, and in their original condition.
     
• Damaged or Incorrect Items:
  • If your purchase arrives damaged or with errors made on our part, please contact us within 30 days of delivery.
  • We may request photographs or other evidence to assess the issue.
  • Once we verify the damage or error, we will provide a replacement or offer a refund, depending on your preference.
     
• Non-Damaged Returns or Exchanges 
  • If you wish to return or exchange a purchased item for reasons other than damage or errors made on our part, please contact us within 30 days of delivery.
  • The item must be unused, undamaged, and in its original condition.
  • You will be responsible for the return shipping costs unless the return is due to damage or errors made on our part.
  • Once we receive the returned item and verify its condition, we will issue a refund or arrange for an exchange, as per your request.
     
• Return Procedure:
  • To initiate a return or exchange, please contact us at littlewoofersgifts@gmail.com
  • Clearly explain the reason for your return or exchange request.
  • We will provide instructions regarding shipping the item back to us.
  • For returns, please ensure that the item is securely packaged to prevent any damage during transit.
     
• Refunds:
  • Refunds will be issued via bank transfer.
  • The refund will typically be processed within 7 business days after we receive the returned item.
  • Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

Please note that this Returns Policy is subject to change at any time. It is recommended to review this policy before making a purchase. If you have any further questions or concerns, please don't hesitate to us. Thank you for choosing Little Woofers Gifts. We appreciate your trust and support.

Shipping Policy for Little Woofers Gifts

Thank you for choosing Little Woofers Gifts for your shopping needs. This Shipping Policy outlines important information regarding the shipping process and delivery of your purchases. Please review the following details to ensure a smooth and satisfactory shopping experience.

1. Shipping Methods:
  We use Australia Post as our primary shipping carrier for all orders. Packages will be dispatched using standard shipping methods.

2. Processing Time:
   Once an order is placed, please allow for a processing time of 2-7 business days. During this period, we will prepare your items for shipment, including packaging, labeling, and quality assurance checks.

3. Shipping Time:
The shipping time refers to the estimated time it takes for your package to be delivered after it has been dispatched from our warehouse. The shipping time may vary depending on your location and the shipping method selected during checkout. Please note that these are estimated delivery times and may be subject to unforeseen delays or disruptions that are beyond our control.

4. Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the Australia Post website or through their tracking system. Please note that it may take a few hours for the tracking information to be updated after receiving the tracking number.

5. Lost or Damaged Packages:
 Little Woofers Gifts is responsible for any lost or damaged packages that occur during transit. 

6. Contact Information:
 If you have any questions, concerns, or require further assistance regarding our Shipping Policy, please contact us via email at littlewoofersgifts@gmail.com or by filling out or Contact us form.

We appreciate your understanding and cooperation. By placing an order with Little Woofers Gifts, you agree to abide by the terms and conditions outlined in this Shipping Policy. Please note that this policy is subject to change without prior notice, and any updates will be posted on our website.

Thank you for shopping with us!

Little Woofers Gifts